Shannon is leading the agency’s efforts to engage police departments, the court system, schools, and other community-based agencies to ensure individuals and families from underserved communities throughout DuPage County have access to quality mental health services.

Since Shannon came to NEDFYS in 2016, she has more than tripled revenue, led the conversion to an electronic health record, initiated partnerships with five additional police departments, and implemented an insurance benefits and retirement package for employees for the first time in agency history.  In 2020, Shannon was recognized by the West Suburban Philanthropic Network as a finalist for Nonprofit Executive of the Year.  In 2023, Shannon received the Liberty Bell Award from the DuPage County Bar Association, the highest honor given to non-attorneys for her contributions to the justice system and community.  

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Shannon previously supervised the Juvenile Diversion and Victims Services Unit for the 18th Judicial Circuit Department of Probation and Court Services. In 2015, Shannon is a co-author of the Adolescent Domestic Battery Typologies Tool Manual published by the John D. and Catherine T. MacArthur Foundation.